Phase 4 of Reopening Following Restrictions due to Covid-19


Top To Toe Physiotherapy is happy to announce we are now moving into phase four of reopening.

We are now open at the Wells Road clinic and Shaftesbury park (dings rugby club). We will hopefully be able to update you about our bath clinic soon.

All physiotherapy, sports therapy and 30-minute sports /deep tissue massage appointments are now available. 

We have taken great steps to ensure the safety of our patients and staff with adherence to all professional and government guidelines.


We are still offering virtual appointments if needed. Please see bottom of page for further information. 

We have been putting in number of measures to reduce the risk to our staff, patients and to public health. As you can imagine operations will be very different to start with so please be patient with us through the new changes. If you are considering coming for a face to face appointment it is essential that you read the up to date information on our website or email us for further information

We look forward to welcoming you all back to the clinic.


Clinic Capacity and Cleaning

  • There is now two physiotherapist working in the clinic per day and one administrator

  • We will only have limited appointments available each week but as the time goes on we hope to increase our capacity.

  • Appointments will be spaced out so that there are 15 minutes between appointments. This will enable the clinician to have time to change PPE and clean all surfaces that have been touched by either the clinician or the patients with alcohol-based spray. This includes the plinths, seat handles, door handles, taps and light switches of the treatment room and the toilet if it is used during the patients visit.

  • Where possible, windows and doors will be opened to increase ventilation

  • Gym equipment, towels and couch covers will not be used.

  • Pillow are wipeable and will be cleaned by the clinician between sessions.

  • Couch roll will be used on the couch and pillows.

  • A deep clean of the clinic will happen daily.


Personal Protective Equipment

Your physiotherapist will be wearing the following PPE at your appointment. This is in compliance with current government guidelines:

  • Non-latex gloves (single use)

  • Apron (single use)

  • IIR facemask (sessional use

Your Agreement with Us

We advise that you continue with virtual sessions unless there is clinical need to have hands on physiotherapy. You will have a phone consultation with your physiotherapist before coming into the clinic so that they can assess the need for a face to face consultation. This is in line with the recommendations from our regulatory body The Chartered Society of Physiotherapy

We are doing everything we can to reduce the risk of our clinicians and patients contracting Covid-19. However, if you come for face to face treatment, please be aware that there is no way that we can eliminate the risk of you contracting Covid-19.

Please do not come in if either you or one of your household is in one of the higher risk groups including, but not exclusively, those who are immunosuppressed, those with underlying heart or lung conditions and those over the age of 75.

Please do not come in if you have not been following the government guidelines for social distancing. If you are unsure of these please follow this link:

Please do not come in if either you or one of your household has been ill in the last two weeks. Including, but not exclusively, the following symptoms: fever over 38 degrees, cough, shortness of breath, sore throat, head aches or fatigue.


What to Expect when you Come into the Clinic

When coming into the clinic we ask you to follow the following rules. We will terminate your appointment if you do not adhere to these rules and you will still be liable for the cost of the session:


On arrival at clinic:

  • On entering the clinic, the patient is required to clean their hands with alcohol gel 

  • Following hand cleaning the patient will be required to put on their own face mask. If you do not have a facemask please follow the government guidelines on making your own face cover here: you can purchase one at the clinic for £1 (unless contraindicated).

  • The patient will be asked the COVID 19 symptoms screening questions again.

  • Provided the patient passes these questions, treatment will proceed. 


On entering the treatment room: 

  • The patient will either sit on the available chair or treatment couch 

  • The therapist will conduct the subjective and objective assessment as clinically appropriate –minimising patient contact where possible. 

  • The therapist will treat as clinically appropriate. 

  • Pillow cases will not be in use, only wipe clean plastic covers. 

  • Disposable paper towel will cover the treatment couch, no blankets or soft treatment couch covers will be used. Any towels used will be washed between client uses at 90 degrees. 

On exiting the treatment room: 

  • The patient will again be asked to clean their hands with alcohol gel. 

  • The patient will pay using contactless machine, which will be wiped down after use.

  • You can then remove your mask on exiting the premises and place in the bins provided

  • Once the patient has left the premises, the therapist will remove PPE and dispose of it in the bin provided. 


If you have any suggestions or questions regarding your face to face or video consultations with us please do not hesitate to contact us on

In the meantime, we are offering phone or video consultations to new or current clients. Please see below to find out more.

Remote consultations

The team at Top To Toe Physiotherapy are still keen to help all of its current clients and any new clients who are suffering with pain or in need of advice while unable to get out of the house.

We are able to offer telephone consultations or video assessments through Zoom's free video conferencing feature if you are able to access the internet. We are also able to email out information and exercises if appropriate.

Remote appointments will be scheduled for approx. 30 minutes and the cost for each appointment will be £20. Payment can be taken over the phone by card or BACS transfer.

For more information, please telephone 0117 329 2090

or email the clinic at

Please fill in our consent form before attending your first appointment with us.