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General Questions

How can I book an appointment with you?

How do I book an appointment through my private health?

  • For BUPA, AXA, WPA, and Aviva you will need authorization code from your private health company before arranging treatment. You’ll need to contact your individual company to arrange this.

  • For Vitality and Simply Health (or any other cash back programs), simply book an appointment and ask us for a receipt after treatment.

I've been referred after being in a road traffic accident. What is your role in my claim?

  • We are contracted through 3rd party rehabilitation companies (e.g. 3D Rehab, TTN, Speed Medical, Physiolink, etc) to provide physiotherapy assessment and treatment. We do not deal directly with your solicitor, car insurance company, or any other medical professional that you may be referred to through the claim.  Our role is simply to provide physiotherapy treatment to help you recover from your injury.

What do I need to do prior to my appointment?

  • Please complete the consent form attached in the confirmation email.

  • For Mummy MOT, Runner’s MOT, and orthotics assessment, there will be an additional form to complete. The email might go to your junk or spam folder. Please submit these before your appointment.

Do I need to bring anything to the appointment?

  • Please wear appropriate clothing (see question below for details).

  • If you have any scans or referral notes related to your injury or conditions, please bring these to the appointment.

  • If you are currently doing any rehabilitation exercises (i.e. prescribed to you from a previous physio, chiropractor, etc) please bring a list of these to the appointment so that we can incorporate it appropriately into our treatment plan.

  • If you have a list of medications that you are currently taking, please bring this as well.

What should I wear to an appointment?

  • Wear clothes that allow for full, comfortable range of motion and easy access to the involved body part. Please consider that we may need to assess adjacent joints (i.e. for an ankle injury, it may be necessary to look at knees and hips as well). 

  • If we are treating lower back or legs, athletic shorts with an elastic waist are ideal. If you don’t have anything like this, a loose pair of shorts or trousers that can be rolled up over the knee will do. 

  • If we are treating the upper back, neck or arms, wear a loose shirt that will allow full movement of the shoulders. For women, a normal bra (not a sports bra) works best as it allows us to access more of the upper back, or a strappy top with a low back if you prefer.

I'm struggling to get child care. Can I bring my children to the appointment?

  • We do allow children to attend appointments if needed. We suggest you bring something to keep them occupied during your treatment as we don’t keep any toys or books in the clinics.

Is there parking available?

  • For Wells Road: We do have a few parking spots in front of the clinic, but these are often full. We recommend parking on one of the many side streets off of Wells Road. Parking on these streets is free. 

  • For Shaftesbury Park: There is a large parking area available at the location.

  • For Prior Park College: There is parking on the right of the sport complex or a pull in just before the sport complex to park in.

Questions regarding our Services

For questions regarding services we offer, please visit the corresponding page:

Should I book in for a sports massage or physiotherapy?

  • Sports massage is useful for easing tension in tight muscles and helping muscle recovery after exercise. If you are having significant pain or any lack of function, physiotherapy is a better option.

  • We are not able to diagnose or offer significant advice in a sports massage appointment, as ‘feeling’ the muscle is only one small part of a physiotherapy assessment.

  • If you are unsure about which to book in for, a physiotherapy assessment is always a good place to start and we can advise you based on the assessment which treatment is more appropriate for you.

What is the difference between acupuncture and dry needling?

  • Acupuncture points are believed to stimulate the central nervous system. This, in turn, releases chemicals into the muscles, spinal cord, and brain. These biochemical changes may stimulate the body's natural healing abilities and promote physical and emotional well-being.

  • Dry needling is a term often used by physiotherapists used to describe a technique for muscle stimulation using a needle.

  • Dry needling is focused on using strong stimulation on the muscles to get them to release. Acupuncture, on the other hand, does not use strong stimulation and it is based on channel theory (qi) and using points to heal the body naturally.

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